turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

wrand0302
New Member

Help! Is there a human out there?

I need someone to help.  I can't correct an error that the online deluxe version made.  I have paid so everything is locked!

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions
Vanessa A
Expert Alumni

Help! Is there a human out there?

Clear and Start over is locked, however, you can still use delete a form after you pay.  

 

  1. On the menu bar on the left that shows. 

  1. Select Tax Tools 
  2. On the drop-down select Tools 
  3. On the Pop-Up menu select Delete a Form 
  4. This will give you all of the forms in your return 
  5. Scroll down to the form you want to delete 
  6. Select the Form 
  7. Click on Delete

Always use extreme caution when deleting information from your tax return.  There could be unintended consequences. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

4 Replies
Vanessa A
Expert Alumni

Help! Is there a human out there?

What is the error?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
wrand0302
New Member

Help! Is there a human out there?

I can't clear an erroneous business deduction.  Form 8995.  Delete is locked because I've paid.

Vanessa A
Expert Alumni

Help! Is there a human out there?

Clear and Start over is locked, however, you can still use delete a form after you pay.  

 

  1. On the menu bar on the left that shows. 

  1. Select Tax Tools 
  2. On the drop-down select Tools 
  3. On the Pop-Up menu select Delete a Form 
  4. This will give you all of the forms in your return 
  5. Scroll down to the form you want to delete 
  6. Select the Form 
  7. Click on Delete

Always use extreme caution when deleting information from your tax return.  There could be unintended consequences. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
wrand0302
New Member

Help! Is there a human out there?

All good, thank you!

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question