For MacBook air. The space for entering the required address where my heat pump hot water heater was installed is greyed out. Is there a way to enter the address? Thanks

[sarahbuttner]

I've entered the cost of the heater, but Turbo Tax calculates the credit as $0. I think that is because I can't enter the address for where the heater was installed.

[sarahbuttner]

Issue resolved

[jmlally]

How did you resolve the issue?  I still have the problem.  Thanks!

[sarahbuttner]

I decided to skip the problem temporarily. Then I noticed that TurboTax had included the hot water heat pump credit. I figured that TurboTax just filed in my home address--but later it asked me for the address. I had to input it twice, but it now seems to have taken.

Good luck!

[maxquestion11]

Sorry, but this part of your response is really confusing to me: "... skip the problem temporarily."

TurboTax won't let me click Continue because I have not entered the address (which, unfortunately because of apparent bug, is not possible).

So what steps did you use to temporarily skip the problem?

Thanks!

[sarahbuttner]

Oh, I'm sorry to hear that. I was able to input the cost. Then I got to the greyed out screen for the address and got stuck. I figured I'd have to do some work around and I just left that section--I didn't get stuck-- and went ahead and entered the rest of my data. Somewhere in the process--review maybe--turbotax asked me for the address and I was able to enter it. 

[sarahbuttner]

Maybe the only way to get unstuck would be to delete the energy saving entry (e.g., hot water heat pump) and hope to be able to fix it later. 

[maxquestion11]

Ah, okay I see what you mean now.

It sounds like I ended up doing basically the same thing you did. I could not type into the gray box and the Continue button did not respond to a click. So I saved the file and exited TurboTax. When I returned, TurboTax was no longer displaying the page with the gray box.

I continued with other sections and then as another member mentioned, TurboTax later prompted me for the address during the review process.

Thanks for following up! 🙂