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This still gets my Federal (and subsequently CA state) rejected. There is a serious bug in the TT SW as this thread can attest for many many months.
I've updated today with the latest SW patches and still getting rejected.
@lac528 This is exactly my situation as well.
I called Turbo Tax Support this afternoon. After 1:15, it was concluded that Form 8881 was not being uploaded to my eFile and hence, the rejection. Both forms 3800 and 8881 are supposed to be able to be uploaded but unknown why it's not being in this situation.
Will have to snail mail forms in. Disappointed that Turbo Tax couldn't get this figured out.
@LenaH Thank you for posting that workaround for TurboTax Desktop earlier in this thread. I really prefer to use Online so I'm willing to wait a little while if you will be fixing this soon in the online version. Only if forced would I switch to Desktop just due to this issue. However, I am not able to verify if that workaround would even work in Desktop anyway. It sounds like @calbear has been trying these things and it nonetheless won't let him file.
I'll continue carefully watching the several threads about this issue until it's fixed, hopefully in both Desktop and Online versions, but also until it's verified that sole proprietors can actually file the taxes successfully after claiming this auto-enrollment credit only while not claiming any startup credit or costs. Everything is on hold for me until it's fixed and people can verify their filings will go through.
Can confirm as of 8/3/24 the bug in TT desktop still hasn’t been fixed, with form 8881 still not being uploaded when you click to file.
@LenaH @PatriciaV Has there been any update or progress in investigating or fixing this issue?
There are 4 threads related in various ways to this issue. This thread I'm posting in, as well as the following 3. So you can see it is an important issue:
You can also see from the replies from @calbear and @alex_k_21 above that, despite TurboTax repeatedly saying the problem is fixed, they are still unable to electronically file without a problem.
Many of us are sole proprietors with no employees and no startup credits with Solo 401(k) plans and want to claim just the auto-enrollment credit. And your software is not working for us because it is assuming certain requirements for the auto-enrollment credit that are not accurate for Solo 401(k)s for sole proprietors with no other employees. Thus, it is not allowing us to enter our accurate information, be offered the option to enter the auto-enrollment credit information, claim the credit, have it correctly fill out Forms 8881 and 3800, and then actually file without being rejected. (I'm not sure if these problems are connected or are 2 separate problems. One being the inability for sole proprietors to correctly fill out that we have no employees and no startup credit and still see and enter the auto-enrollment credit inforrmation, the other being the Form 8881 apparently not being included when people go to file. Both things need fixing.)
This problem/these problems has/have persisted most of this year. This very thread was first started all the way back in March 2024. And it's August now and the problem is still not fixed. Even people with extensions all the way to October are getting close to running out of time and not sure what to do. @calbear seems to have given up and been forced to file a paper return, which I know I do not want to have to do.
Can Intuit please escalate this issue and give us some more feedback on the progress of it? After so many months, it really deserves more expedited attention. Thank you.
I just called TurboTax support and they stated that in order to start a ticket to fix this bug customers who are experiencing this issue need to call TurboTax customer support. Therefore, if someone can please take the time to call TurboTax it would be greatly appreciated as I am not personally experiencing the issue.
The latest SW updates still do not include form 8881 which is the entire issue.
I've already called and talked to support for 2 hours. The agent said that after your Fed Return gets rejected more than 2-3 times, it's almost never going to go thru no matter. So 2023 is done for me looks like.
UPDATE: Good News - it appears that TurboTax has fixed the bug for sole proprietors!
We called TurboTax support with a mutual client who is filing as a sole proprietorship using the Desktop Version of TurboTax and we spoke to a manager.
The manager guided us through the process to complete Section 2 of Form 8881 only which allows a business filing as a Sole Proprietorship (or single-member LLC filing as a sole prop) to only claim the Small Employer Auto-Enrollment Tax Credit (EACA/Solo 401k Tax Credit) and not the startup cost credit (i.e. not Section 1 of Form 8881).
The manager guided us through a verification check which confirmed that the return would not be rejected on account of how Form 8881 was completed.
Note: We were not able to test the online version as TurboTax support requires that someone with the online version call TurboTax support to verify.
@GeorgeB7 @LenaH This is very good news. I would like to see someone actually file before fully trusting it. Is it possible TurboTax shows that it should not be rejected in their test but then when someone goes to actually file it would be rejected? So many people have said when they had Form 8881 in their return it just wouldn't work. Hopefully someone can actually file with it now and show that it works.
I would personally really like to do this but on the online version. I am happy to be the guinea pig. If you can put me in touch with the manager you worked with I would be happy to call in and walk through trying this in the online version. I couldn't actually file but I could do everything up to that point so they can troubleshoot this.
I just tried in the online version and here are the problems.
1. If you fill out a Schedule C for a company and say it has no W-2 employees, which is true for a sole proprietorship, then TurboTax online doesn't even show you the option for the Pension Plan expenses section that the auto-enrollment credit comes from. Even if you search for that expense option, it won't show you the option unless you say you have employees. This is a flaw. Sole proprietors with no W-2 employees can still claim the auto-enrollment credit so they need to be able to access that Pension Plan expenses screen too.
2. Just for testing, I claimed to have a W-2 employee. This allowed me to see the Pension Plan expenses screen. But the next problem is it asks about pension plan costs. If you put $0 for that, which is correct for a sole proprietor that is only claiming the auto-enrollment credit and not the startup credit, then Form 8881 doesn't get filled out for the auto-enrollment credit.
3. Just for testing, if I claim to have a W-2 employee and also put any amount in for the pension plan costs, then I can choose the auto-enrollment credit and it seems to work properly. Then I can go back and remove the made up pension plan costs I entered and put it back to $0 and the auto-enrollment credit information will still stay. This seems to be a workaround, though it requires me to falsely claim to have a W-2 employee.
4. In the scenario listed in point 3 above, it seems that everything is then filled out correctly. I see the $500 auto-enrollment credit in the proper places on Form 3800. However, when I go to view or print my return, Form 8881 isn't included. It is referenced correctly on Form 3800. But I don't see the actual Form 8881 at all for some reason.
So at least in the online version, TurboTax has a few things to fix. It shouldn't require all these workarounds. I shouldn't have to make up a false W-2 employee just to access the pension plan cost screen. I shouldn't have to make up any pension plan startup costs just to be able to claim the auto-enrollment credit. And it should include Form 8881 when I view or print the return so I know it's there and filled out properly.
I would appreciate if everyone can continue working on this to make sure it's working properly. If I can help troubleshoot or test I will be happy to get on the phone and do so.
Thanks for sharing your experience. Based on your feedback, it appears that the bug has not been fixed in the current online version of TurboTax. Per TurboTax, TurboTax support is contacted, a ticket can be started to fix the bug.
I just tried the Desktop TurboTax version and I still don't see this bug as fixed (I don't actually file my returns since I don't want them to be rejected multiple times, I just get to the end, go to view/save your returns, and see that Form 8881 still isn't shown even though I have filled it out). Do you mind confirming that your return was actually accepted, and if so what steps did the manager give you to make it so that Form 8881 was accepted?
It is not my return as I called TurboTax with a client who is filing as a sole proprietorship using the Desktop Version.
This individual completed Part 2 of Form 8881 which then automatically populated and generated Form 3800 and the amount of the credit in turn flowed to line 6a of Schedule 3.
For your return, does the credit appear on Line 6a of Schedule 3?
While the individual with whom I called TurboTax Support was not quite ready to file, TurboTax support ran a verification of his return and confirmed that there was no issue with how he completed the tax return to claim the credit.
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