how do i complete the captchja

[deezee83]

captcha

[MelindaS1]

If you're stuck in the captcha, you'll want to exit out of it, and then come back to it. 

1. First, click into another section of TurboTax (select State Taxes or Tax Home), and then select File or Review to return to where you were previously. 
    
2. If the captcha won't work when you return to it, try logging out of TurboTax Online (or closing the Desktop software) and then logging back in and re-opening the program. Navigate back to File and see if the captcha has cleared.
    
3. If the captcha still gets stuck after that, you can follow the below troubleshooting steps:

If you use TurboTax Online, you can try these troubleshooting tips:

• Check ‌your browser's settings. (Clear your Cache and Cookies)
  • Here are the official instructions for the most popular browsers:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge 
• Or, Try using a different web browser to login and complete your entries. 
• If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

General FAQ troubleshooting practices for issues with TurboTax Desktop:

To make sure TurboTax runs smoothly:

• Make sure your computer meets the minimum system requirements.
• Make sure you have administrator rights on your computer and TurboTax is running as administrator:
• Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• In the Control Panel under Internet Options, add https://*.intuit.com to Trusted Sites. Set security level to Medium.
• Turn off antivirus software and Windows Defender.
• Add TurboTax Desktop to your allowed apps in Windows Defender.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.
• Make sure you're the only user on your computer running TurboTax. If you're not, switch users and sign out of TurboTax from the other account. If you can't do that, shut down your computer and try again. (Error: 70001)

Alternative steps for Mac users.

You can also uninstall and reinstall your desktop product (this has worked for some users). *Make sure that you save and back up your file (you do not want to lose any data - See: How do I back up my tax file in the TurboTax Desktop software?