Does turbo tax guarantee the accuracy of their returns?

[DoninGA]

TurboTax guarantees the accuracy of the calculations on the tax return.  It cannot and does not guarantee that the tax data entered by the user of the software is accurate.

See this TurboTax support FAQ for the Accuracy Guarantee - https://ttlc.intuit.com/community/charges-and-fees/help/what-is-the-turbotax-100-accurate-calculatio...

[22IRS-Q]

IRS said they found a mistake in my Turbotax return. i think i found the area of dispute, but i don't know the question that i answered to populate the box 30. i need to speak with a person to go through it.

[DoninGA]

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@22IRS-Q wrote:

IRS said they found a mistake in my Turbotax return. i think i found the area of dispute, but i don't know the question that i answered to populate the box 30. i need to speak with a person to go through it.

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If your refund is short $1,400 then that is because you said you did not receive the 3rd stimulus payment and the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30.

Go to this IRS website for your tax account to see if the 3rd stimulus payment is entered - https://www.irs.gov/payments/your-online-account
If you are Married Filing Jointly also check your spouse's tax account.

If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p...