Corrupt file after uodate

[Cj1961]

After updating today, my tax file won't open and it says it is corrupt. I had no issues opening it before the update. I've tried restarting everything, opening Turbo Tax as admin, nothing has worked.

[NicolleR1]

To fix this, try reopening your return :

• Sign in to TurboTax.
• Select Tax Home from the menu.
• Scroll down to Your tax returns & documents.
• Click “Add State”. Although it says “Add State” you are not adding one. That option just lets you reopen your return and access it again.

If the issue keeps being "corrupt", contact Customer Support by clicking the link below:

TurboTax Phone Number

[tkenn]

I have had the same issue. This is the third time I have FULLY entered my information and then when the update installed, it corrupted my file. I updated my os software, updated turbo tax and restarted the computer. Then entered everything AGAIN and at the end it wanted to update the software so I let it, then my file was corrupted. 

[MarilynG1]

See if you have a backup copy of your file in Documents > TurboTax (may have a Tilde~ sign).  Make sure you don't save your TurboTax data files in a cloud environment, or they may become corrupted when you try to open them again.

@tkenn 

[journeywoman]

This is the EXACT same problem I had today.  The backup file is not empty either.  Tried the fixes mentioned above applicable to desktop version with no help.  I believe this is another TurboTax fatal flaw and not user error.  Or it is related to the reason for revisiting the return, which is that it was submitted with the incorrect AGI for verification.  Any other ideas welcome.

[MonikaK1]

To recover a corrupted TurboTax file, first search your computer for backup files (.bak or .tax202X). In File Explorer, search for *.tax202X or *.bak to find auto-saved or backup copies, then remove the .bak extension from the filename to open it in TurboTax.

Look for a PDF copy of the return you may have created, which can be used to re-enter data.

Try opening the file in a different TurboTax version, updating the software, or running a disk check (CHKDSK). 

If you continue to experience the same problem after following the troubleshooting steps, please contact TurboTax customer support for further assistance.

@journeywoman 

[TheTallestOne]

I'm also experiencing this. I submitted the return as well and it got rejected from Federal while also having the save files being corrupted. They're not on a cloud drive and I have a PDF file in addition to the tax2025 file extension file. Why would the PDF be corrupted and is this corruption why the return got rejected?

[SusanY1]

If it is only the PDF that is corrupted, that is usually an issue with the writer and can be corrected by re-creating the PDF from the software. 

It is unlikely to be the reason for the return to be rejected.  What is the rejection code and message that you received relative to the rejection? 

@TheTallestOne 

[TheTallestOne]

Sadly it's both files, the PDF and the turbotax file. The program itself is incapable of reading any file it exports. Oddly its capable of reading that it E-Filed the return.

[RobertB4444]

This is definitely an issue with the installation of the program on your device.  You need to uninstall TurboTax entirely and then re-install the program.  That may or may not allow you to read the file that you have already created and submitted.

The other thing that you can try is switching from the desktop version to the online version of TurboTax.  That at least would get your data off of the computer and away from the installation that is saving corrupted files.  

Here is how to switch to the online version.

Then, once you have uninstalled and reinstalled the software, you can switch back to the desktop version and you won't lose any data you've entered.

@TheTallestOne 

[ddw1946]

Here's a twist. This corrupted file message only happens to my brother's return, and it has happened now for the 4th year in a row. I can never transfer his previous year's data, either from a tax or a pdf file, and if I don't complete his return in one sitting, it won't open the in-progress file. What's up with this, TurboTax?