your tax experts are not

[claytoncramer]

In 2022 and 2023 we had your "experts" do our taxes.  They made two serious errors on our Idaho state income tax return.  The audit means we owe about $300, some of it interest and penalties.  By comparison, we used TurboTax software in 2024 and it made no mistakes.  I feel TurboTax owes us the interest and penalties and refund for the "expert" help that was not really expert for 20222 and 2023.  To whom  should I direct this request for assistance?  Or should I just warn everyone that your "experts" really are not experts and turn to a local professional next year?

[claytoncramer]

$3000, not $300.

[Mike9241]

submit a claim

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb... 

[xmasbaby0]

If you need to enter a claim for the accuracy guarantee:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...