Bought and used TurboTax premiere. But can't find 2016 return, just previous years. In desperate need of 2016 1040s. Can you help? Thanks.

[heidiboom]

It is like the 2016 return never happened.  Not saved in program, in files, on my back up, anywhere and not available on the turbo tax website.  Big Mystery.  Help.

[VolvoGirl]

You used the Desktop program?  It doesn't show up when you open the program and go to File-Open?  The data file ends in .tax2016 and should be in Documents in a Turbo Tax subfolder.  Search your computer for all files ending in .tax.  And check the Recycle Bin.  The PDF file should be saved there too.  If you don't have the actual .tax2016 file you might the the temporary file you can use.  It also ends in .tax2016 but starts with a Tilde ~ sign.

[Critter]

You have to sign onto your 2016 online account using the exact same user ID you used to create the 2016 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2016 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.