Why
was my bank account auto-debited for TurboTax fees?
When
you filed your 2018 tax return, you chose the Refund Processing Service (aka pay-with-your-refund) which lets you deduct
your TurboTax fees from your IRS tax refund instead of paying them with a
credit or debit card.
Per
the Refund Processing Agreement, you authorized us to debit your bank account
if your refund was insufficient to cover your fees:
In
addition, by clicking the "I Agree" button below, you electronically
sign and authorize Intuit (through its third party processor) to debit the
TurboTax Fees, Additional Products and Services Purchased and any applicable
sales tax from your bank account number identified in the Agreement below, in
the event that you do not receive a tax refund that is sufficient to pay for
them.
Before we debited your account, you would have
received 4 emails from us:
1. An email with instructions
to pay your TurboTax fees (minus the Refund Processing fee, if any) online
by a certain date.
2. Two more follow up emails asking that you either pay
or request a deferment to prevent the fees from being automatically debited
from your bank account.
3. A final email letting you know that we're
debiting the fees (minus the Refund Processing fee, if any) and that the
auto-debit process cannot be stopped.
You
can also be auto-debited if you signed up for Refund Processing and your refund
is sufficient, but the IRS is still holding your refund 36 days after your
original estimated refund date. In this case, you'll get the same email
notifications from us, except we will debit the Refund Processing fee (if any)
in addition to your other TurboTax fees.
Contact
TurboTax support and speak directly with a TurboTax support agent concerning
this situation if you want to discuss this further since no one on this public forum can help with billing disputes.
See this
TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
