Chase bank rejected IRS Refund check 2/28/2018 because my account was closed? Today 11/26/2018 IRS said to contact Turbo tax? IRS says Loan advancement? Contact Turbo Tax

[lisamtz25]

Chase bank rejected IRS Refund check 2/28/2018 because my account was closed I have waited for a check refund from IRS since then. Today 11/26/2018 I called IRS and they said to contact Turbo tax because it says Loan advancement on there end they do not see the check was returned to IRS PLEASE LET ME KNOW WHO I SHOULD CONTACT AT TURBO TAX TK RECIEVE MY REFUND THANK YOU 

[DoninGA]

You requested to have the TurboTax account fees deducted from the federal tax refund instead of paying those fees with a credit or debit card.   

When you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees deducted.  The third party processor will then deduct the fees and attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://cisc.sbtpg.com/index.aspx

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information