I want my TurboTax fee refunded, how?

[tomtermini]

I make less than $20,000 per year, yet TurboTax charged me for the last five years - according to the IRS, i am entirled to free filing:
https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

[VolvoGirl]

Did you use the IRS Free File website?  Last year and before it was called Tax Freedom.  You have to use that one and set up a new account and username over there.
<a rel="nofollow" target="_blank" href="Https://turbotax.intuit.com/taxfreedom/">Https://turbotax.intuit.com/taxfreedom/</a>

[VolvoGirl]

To file for free you had to start from the IRS Free File lookup page and pick one of the free software offered from here
<a rel="nofollow" target="_blank" href="https://apps.irs.gov/app/freeFile/">https://apps.irs.gov/app/freeFile/</a>

The regular Turbo Tax Free Edition is different than the Free File website
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...>

If you had asked before paying we could have directed you to the Free File website.

[tomtermini]

How was I to know about it? <a rel="nofollow" target="_blank" href="https://www.propublica.org/article/turbotax-deliberately-hides-its-free-file-page-from-search-engine...>

[mesquitebean]

See the info I posted below.  On Monday you can phone TurboTax Support and discuss that article with them, and see what you can work out.

[tomtermini]

Thank you

[mesquitebean]

You're welcome.  Good luck.

[mesquitebean]

This is mainly a user community forum, so nothing account-specific can be handled here.   Here's how to contact TurboTax Support to discuss any fee/billing issues.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041