SBTPG is really something.
I personally know I gave the wrong routing number (my fault) -
I reached out to the bank with that routing number and they assured me it wouldn't be applied to anybody's account (PHEW!).
I stumbled upon the portal for SBTPG and saw that they sent my funds direct deposit (makes sense) - For 3 weeks there hasn't been an update stating it was sent back. Kinda weird
I submitted a Help ticket on 02/17 - Followed up on 02/22 - Got a response that said " requesting a trace"
It is now 03/01/22 ... No update and i've followed up several times.
I finally gave them a call today - After being on hold for 1 hour and 47 minutes I try to explain the situation, but as soon as I said TURBO TAX - They said please hold as i transfer you to turbo tax........ ...... 45 minutes of annoying piano music later (wait time is now a total of 2 hours and 35 minutes) and it disconnects one me....
This is so much fun! I almost know for a fact they are just playing games.
My State refund was already sent back to the state finance department and they've mailed a check.
I'm on hold again I better avoid the words TURBO TAX in an hour and a half or so when I finally get connected to someone.
