SBTPG’s info they post is a LIE. TPG was funded with my refund on 2/18/22. As of today, 3/1/22, I still haven’t received it. After days on hold I was able to speak with 3 different TPG reps. All 3 said they can’t help me because they don’t see a “hold” on my refund, it wasn’t held for verification, they show it was sent to me on 2/23/22. It wasn’t. My bank stated that not one deposit has tried to hit my account from TPG. They lied about sending it. And before anyone asks, yes, I verified that my correct banking info is on file with them. I asked the TPG reps to trace my refund. They said they can’t help me until 3/4/22! By the time I call back on the 4th, TPG will of had my refund for 15 DAYS. That is NOT what they advertise nor what Intuit or TT advertise. And I’m pretty sure it’s illegal to sit on someone’s Federal Refund and not issue it. There is absolutely no excuse for this. I called TT 2 times. Both times the reps didn’t even know what TPG is. And both said they can’t help me. Even after I explained how beyond difficult it even is to get a live person at TPG. I will NEVER do business with TT again, and I’ll make sure TT & TPG never get to touch another penny of my money. Next stop is filing a formal complaints with various agencies for illegally holding a Federal Refund. I never want what I’m going through to happen to someone else. For them to continue posting this false information about TPG, that they release the same day, just confirms that TT and TPG are shady. People are counting on this money. NO ONE should have to beg and fight for money that is theirs.
