Are you using the Online version? Call in and ask them to look at it. Ask them for the Desktop program so you can open your return and see the actual forms and detail worksheets. Your 1099R box 4 are MORE than 1040SR line 25b? Could you have entered a 1099R in another place as a W2 or other kind of 1099?
I can see how 1040 line 25b could be more than the 1099Rs like if you had federal withholding on something else like Social Security or 1099B for investments but it shouldn’t be less than 1099R. Did you miss entering a 1099R? Are 1040SR boxes 4a and 5a for the gross amounts right?
You can get a sanitized file of your return and post the token number here and I’ll try to get an employee to look at it. The file is stripped out of all your Personal Info
TurboTax Online
1. Sign into your online account and select Take me to my return
2. Locate the Tax Tools on the left hand side of the screen.
3. A Drop down will appear. Click on Tools, then Share my file with agent.
5. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated onto a response and we will give it to the moderator.
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
