Call IRS e-file Payment Services 24/7 at 1-888-353-4537 to inquire about your payment, but please wait 7 to 10 days after your return was accepted before calling.
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If you selected Direct Debit from your bank account to pay the Federal taxes owed, that information was sent with your e-filed federal tax return.
Look at the Federal Information Worksheet in Part V. The bank name, routing number, account number and the date you selected to pay the taxes owed will be entered. If you did not select Direct Debit from your bank account then nothing will be in Part V. Look on your Federal Filing Instruction page for how you selected to pay the Federal taxes owed.
To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.
This will take you back to the 2020 online tax return.
Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets
For the State taxes owed the same type of information will be on the State Information Worksheet in Part V of the worksheet and on the State Filing Instructions page.
However most states, if not all, do not allow state taxes owed to be paid by Direct Debit when using tax preparation software. They require the payment by Direct Debit only when using the State tax authorities website.
NOW IF EVERYTHING IS CORRECT : be patient as the IRS is way behind in processing balance due returns so write the amount off in your account and one day it will be gone. The debit could take months like they did last year so just be patient ... the ball is in the IRS court now.
BUT IF THE DEBIT INFO IS INCORRECT OR MISSING : you have until 5/17 to make the payment either by mailing in a check or paying directly online as www.IRS.gov/payments ... if you owe the state see your state's website for payment options.