Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Showing results for 
Search instead for 
Did you mean: 
New Member

Why does TurboTax not recognize that I filed a 2021 return?

I have purchased directly from Intuit for many years, but I filed 2021 returns after purchasing TurboTax via Office Depot for 2021. Intuit does not recognize my filing when I try to purchase 2022 software. It suggests I need to continue with the 2021 filing and does not present the option to purchase 2022 software. I also have a new desktop from the one used last year.
2 Replies
Level 15

Why does TurboTax not recognize that I filed a 2021 return?

You can buy 2022 Desktop program here, 


Have you moved your prior year files to the new computer?  

What I would do is just copy the whole Turbo Tax folder that is under your Documents. That should be where the .tax files and pdf files are stored. Copy that folder to a flash drive or best yet is to burn it to a CD or DVD and then you will have a backup of them. Then on the new computer copy the folder (or files) from the flash drive to your Documents folder.


You only need the tax return data file ending in .tax2021 to transfer into 2022. You don't need to install older programs unless you need to amend or you didn't save the pdf file.


See this article on how to move your tax return to another computer…….


Level 15
Level 15

Why does TurboTax not recognize that I filed a 2021 return?

It's not clear whether you are trying to use TurboTax Online or the CD/Download TurboTax software ("desktop"). It sounds like you might have used the CD/Download software for 2021, and are trying to use TurboTax Online for 2022.

There is no connection between TurboTax Online and the CD/Download software. TurboTax Online doesn't know what you filed with the CD/Download software, and the CD/Download software doesn't know what you filed with TurboTax Online.

TurboTax Online for 2022 is not available yet. It should be available in early to mid December. That's why, if you sign in to TurboTax Online now, it still refers to 2021.


About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.



Manage cookies