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Why does it say I haven't filed my taxes yet when I got confirmation saying it was excepted and now it says I haven't filed.. what do I do now ?

I got a letter from the state saying they took my state return for my back do child support and now it says I haven't filed my taxes.. What do I do now?
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Why does it say I haven't filed my taxes yet when I got confirmation saying it was excepted and now it says I haven't filed.. what do I do now ?

You are probably looking in the wrong account.  That is common.

 

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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