why do not I receive your refund?

[jan2022]

Hello

After conversion with your colleague Mrs. Siphiwo S. regarding your software does not match the generated form, she told us that that needed an investigation but she could refund me. I agreed and she sent me a link to filling the form for refund, and Mrs. Siphiwo S promised me that I would get full refund. 

In 2021, I used your online turbotax which is wonderful, so a few days ago I purchased two online turbotax and finished them.

But now, I still did not receive my refund, case number[phone number removed]

Please let me know your progress and email me back. ( I think you have my email)

Thank you

[DoninGA]

You will have to contact TurboTax support for this issue.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax