If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
NOTE: When entering your refund amount, use only the Federal refund amount and not any total refund amount that includes a state refund. The figure is shown on your 2018 Federal Form 1040, Line 20a.

If that IRS tool shows that the refund has been sent, but you never received it, report back for more info.

If the IRS tool says it is still "being processed", we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay, and how to contact the IRS Taxpayer Advocate Service if necessary.

To track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

haley harrell

Level 2

I called the IRS and they sent my refund back to Turbo Tax to minus the fees for preparing my tax return. So who can I talk to about getting my money from Turbo tax???

xmasbaby0

Level 15

@haley harrell

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Myreckels

Level 2

I still have not received my 2018 refund

xmasbaby0

Level 15

@Myreckels Scroll up in the thread you posted to and read what it says just above your post.

Janetdscott1

Level 2

811..I file in March 2019

bignay1879

Level 2

Why is my federal taxes being rejected?

TiffanyL

Level 11

If your 2019 tax return has been rejected, you will receive an email as to why your return was rejected. You can use the link provided below on how to fix the rejection and re-file the return:

How to fix a rejection

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Rachelw9889

Level 2

How come my refund status doesn't show on the IRS SITE?

LakeyaLO

Level 6

Please click the link below for the Turbo Tax FAQ for information on your refund status not showing on Where's My Refund.

https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr/00/26435

Naysia7105

Level 2

Why cant i see anything on the irs wedsite

JeanneLO

Level 14

Until the IRS starts processing your tax return there may not be a record of it or the IRS website may reflect that you have entered incorrect information. When tracking your federal refund you need to wait at least 24 hours after first transmitting your tax return. As your return moves through the system the status will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates. These updates are made daily, usually overnight. Also, you will need to know the exact amount of your tax return refund, your tax return filing status, and your Social Security number when you visit the IRS website to track your refund.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"