Green Dot bank issues the Turbo Visa Debit Card and does not handle the refund processing if you asked to pay your TurboTax fees from your refund. That is TPG and typically there is not a delay once the funds are sent from the IRS to TPG, the funds are then sent without delay to your bank account (if it is a valid one). If you checked the status of your refund from the IRS Where's my Refund? page and it says that your refund was sent to your bank, but TPG hasn't received and released your refund please be aware that the IRS may indicate funds are available days before they are released to TPG and other banks industry-wide. Please see this for more information: https://help.sbtpg.com/hc/en-us Here is the link to check your refund deposit: https://taxpayer.sbtpg.com/login.
To view the banking information you completed for your direct deposit please follow the steps below:
- Sign into TurboTax if you haven't already.
- On the Tax Home screen, scroll down and select Add a State (don't worry, we're not adding a state) to access your tax forms and worksheets.
- In the left menu, select Tax Tools then Print Center.
- On the TurboTax Print Center screen, select Print, save or preview this year's return.
- On the next TurboTax Print Center screen, select 2019 federal returns and Include Government and TurboTax Worksheets (optional), then select View or Print Forms.
- The information will be on the first page, Electronic Filing Instructions for your 2019 Federal Tax Return next to Balance Due/Refund.
- You can view the state refund information on the State Electronic Filing instructions.
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