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What happened to my return

 
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4 Replies
KatrinaLO
Expert Alumni

What happened to my return

TurboTax updates what stage your return is in and the IRS site updates when you can expect your refund:

  • E-filing status is what stage of the process your return is in.
  • Refund status is when you can expect you refund. 

Once your tax return has been submitted, the most up to date information will come from the IRS. Please see below for more information on checking the status of an e-filed return:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Please see the TurboTax FAQ below for more information on tracking your tax refund:

https://www.irs.gov/refunds

 

The below information explains the process of what happens after you send your tax return for approval:

https://turbotax.intuit.com/tax-tips/tax-refund/wheres-my-tax-refund-the-irs-refund-timetable-explai...

 

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joei
New Member

What happened to my return

I filled out the taxes on line almost a month ago.  What is happening, where do I stand, has the the IRS accepted the return?

joei
New Member

What happened to my return

So what is the answer?

What happened to my return


@joei wrote:

I filled out the taxes on line almost a month ago.  What is happening, where do I stand, has the the IRS accepted the return?


Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 4 for personal or individual tax questions.
It should then transfer you to an agent.

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