1573846
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

We paid $110.00 and are ready to file, but got in a loop going around and around, TurboTax goes back to "wrap up income" instead of going to file, please fix?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
JotikaT2
Employee Tax Expert

We paid $110.00 and are ready to file, but got in a loop going around and around, TurboTax goes back to "wrap up income" instead of going to file, please fix?

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in. 

 

Instructions to clear cookies to restart TurboTax 

 

After you do this, try logging out of TurboTax, closing your browser, and then logging back in.  This should update your software and allow you to proceed.

 

If you are still having issues after doing the above, please use the link below to contact us.

Contact TurboTax

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question