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kejgib
New Member

Used turbotax last year. My computer got reset. does turbotax save information from prior yrs and how can i retrieve it?

 
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Used turbotax last year. My computer got reset. does turbotax save information from prior yrs and how can i retrieve it?

If you filed online last year, then TurboTax Online saves those prior year returns. You'd just need to log into the exact same account you started or filed those prior year returns in to access them. See here How do I access my prior year (2016) return?

But if you e-filed or started a return in TurboTax CD/Download version, you would have to save the copy to your computer for future reference. TurboTax does not save/store copies online when you used the CD/Download version of the software.

If you no longer have the saved copies of prior year filed returns, the other option you have is to reach out to the IRS to get exact copies or your transcript from the IRS. You can go here Can I get a copy of my tax return from the IRS? for steps to take to get an exact copy or tax transcript from the IRS. 

How do I get a copy of a tax return prepared with the TurboTax CD/Download software?https://ttlc.intuit.com/replies/3301414

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3 Replies

Used turbotax last year. My computer got reset. does turbotax save information from prior yrs and how can i retrieve it?

If you filed online last year, then TurboTax Online saves those prior year returns. You'd just need to log into the exact same account you started or filed those prior year returns in to access them. See here How do I access my prior year (2016) return?

But if you e-filed or started a return in TurboTax CD/Download version, you would have to save the copy to your computer for future reference. TurboTax does not save/store copies online when you used the CD/Download version of the software.

If you no longer have the saved copies of prior year filed returns, the other option you have is to reach out to the IRS to get exact copies or your transcript from the IRS. You can go here Can I get a copy of my tax return from the IRS? for steps to take to get an exact copy or tax transcript from the IRS. 

How do I get a copy of a tax return prepared with the TurboTax CD/Download software?https://ttlc.intuit.com/replies/3301414
Jessica37aj
Returning Member

Used turbotax last year. My computer got reset. does turbotax save information from prior yrs and how can i retrieve it?

My tax return forv2019 will not pull up and i paid for my tax return 

Used turbotax last year. My computer got reset. does turbotax save information from prior yrs and how can i retrieve it?


@Jessica37aj wrote:

My tax return forv2019 will not pull up and i paid for my tax return 


You have to sign onto your 2019 online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

OR -

 

You may have to start a 2020 tax return before the links on the Tax Home web page become available.  In that case start the 2020 tax return with the User ID you used for the 2019 return.  Once some basic information has been transferred over, Tax Home should be visible on the left column.  Click on Tax Home and then the other links will be shown as in this screenshot.

 

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Prior Year Online PDF Download.JPG

 

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