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Used the Credit Karma Direct Deposit method and Turbo Tax did not allow me to verify my routing info for my bank. It is incorrect. What can I do?

 
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6 Replies

Used the Credit Karma Direct Deposit method and Turbo Tax did not allow me to verify my routing info for my bank. It is incorrect. What can I do?

Did you already e-file?  If you did NOT e-file you can go to the FILE section and change how you want to receive your refund.  If you want direct deposit you need the routing number and your own account number.

 

You cannot  change banking information while your return is in pending, nor can you change it after the return is accepted.

 

If you e-filed:

Banking information for direct deposit is wrong

If you entered incorrect banking information for your refund, you can change it if your return is rejected.  If it is accepted, however, it is too late to change it.  The bank will reject the refund and send it back to the IRS.  Then the IRS will issue a paper check and mail it to the address you put on your tax return.  Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-an...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
tina82064
New Member

Used the Credit Karma Direct Deposit method and Turbo Tax did not allow me to verify my routing info for my bank. It is incorrect. What can I do?

The same with me.  I used Credit Karma because they were offering an extra $100 if you did.  State says they issued my refund on 2/4 and it could take up to two business days to show up in my account and still nothing.  I've never had this issue before with the state, usually when it says that, it usually shows up the next day.

MichelleLO
Intuit Alumni

Used the Credit Karma Direct Deposit method and Turbo Tax did not allow me to verify my routing info for my bank. It is incorrect. What can I do?

Please reach out to TurboTax Customer Support for assistance with this issue.

What is the TurboTax phone number?

@tina82064

 

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tina82064
New Member

Used the Credit Karma Direct Deposit method and Turbo Tax did not allow me to verify my routing info for my bank. It is incorrect. What can I do?

I tried but couldn’t talk to a person

CarissaM
Intuit Alumni

Used the Credit Karma Direct Deposit method and Turbo Tax did not allow me to verify my routing info for my bank. It is incorrect. What can I do?

You would need to follow the instructions on the article MichelleLO provided above to speak with a live agent.  @tina82064

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tina82064
New Member

Used the Credit Karma Direct Deposit method and Turbo Tax did not allow me to verify my routing info for my bank. It is incorrect. What can I do?

I like how you make it sound so easy.  I tried that and still have to call the number and get a recording that you have to answer tons of questions then you’re told by the recording that they don’t understand what you’re saying/asking.  It’s ridiculous how you cannot get a live person!  So frustrating.  

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