TurboTax Stole from me

[sadieluvsotrt]

TurboTax Stole from me

I filed my taxes the evening of October 15th, 2024. The TurboTax system was down last night. I had to pay for the premium service when it wasn't necessary. The search bar did not work, the learn more did not work, the contact us did not work, the live chat did not work. All it said was "something went wrong" I couldn't even get a phone number to call. I had to pay $357 and my taxable income was only $22K. Gross $36K. Turbotax stole from me. I did not get the services that were promised, and they won't give me a refund.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[xmasbaby0]

Information about TurboTax fees so you will understand---going forward:

WHY DO I HAVE TO PAY?  I WANT THE FREE EDITION

The information that you can enter in Free Edition is pretty limited now.  Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's.  Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.  Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.https://ttlc.intuit.com/questions/4511011-what-happened-to-the-1040a-and-1040ez   If you started in the Free Edition and entered any data that required any of those three schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.

When you chose to “start”  in the Free Edition —

Directly below the words “Free Edition” there is a blue link that says “For simple tax returns only”   If you click that link it brings up this information:

You can file with TurboTax Free Edition if you have a simple tax return.*

*A simple tax return is Form 1040 only.

Situations covered in TurboTax Free Edition include:

• W-2 income
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Claiming the standard deduction
• Earned Income Tax Credit (EIC)
• Child tax credits
• Student Loan Interest deduction

Situations not covered in TurboTax Free Edition include:

• Itemized deductions
• Unemployment income reported on a 1099-G
• Business or 1099-NEC income
• Stock sales
• Rental property income
• Credits, deductions and income reported on schedules 1-3

How does TurboTax make any money?

Customers with more complex tax situations will file with our paid TurboTax products that provide all the additional forms and guidance they need. We also offer additional benefits that go beyond filing your taxes, but they are optional and are not required to file simple taxes for free. We hope that, over time, as our customers with simple returns need more capabilities as their financial situations change (for example owning a home, having a child, managing investments), they have loved our products and services so much that they will choose our paid TurboTax offerings to prepare and file their returns.

Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

Or—if you live in certain states you may be eligible to use the new IRS Direct File

( AZ, CA, FL, MA, NH, NV, NY, SD, TN, TX, WA, WY )

https://directfile.irs.gov/

How can I see my TurboTax  fees? 

  https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

[sadieluvsotrt]

Ok thank you. I was letting people know that TurboTax will not refund anything, eventhough their system was not working properly.

[sadieluvsotrt]

The TurboTax system was not working last night. All I got when I tried to get answers was "something went wrong". This does not have anything to do with my abilities to navigate the software. Even before I started my taxes it did not let me choose my package. This is just wrong. It assumed that I wanted the most expensive package. Towards the end it did not allow me to remove any services unless I chose to not efile.

[sadieluvsotrt]

It said that I had to agree to everything in order to efile, so no your answer is not correct. It would not let me change my package at the begining nor at the end. I will NEVER use TurboTax again. It is like they prey on people whose financial situation is such, that they make drastically less money than they used to.

[sadieluvsotrt]

This is incorrect information, because it did not let me choose a different package before nor after.

[sadieluvsotrt]

This is not correct information about the billing, because TurboTax system was not working the evening of Tuesday October 15th, 2024. It would not let me choose my package before or after filing my taxes. I had to file a complaint with the better Business bureau to even get a partial refund. I will NEVER use TurboTax again.

[sadieluvsotrt]

Ok the billing was incorrect because their system was not working the evening of Tuesday October 15th, 2024. 8 was forced to agree to all of their terms in order to efile. It was a horrible experience and I will NEVER use TurboTax again, since I had to go to the trouble of filing a complaint with the Better Business Bureau.

[VolvoGirl]

Then next year don’t wait until the last day to file to avoid situations like this.   

[sadieluvsotrt]

It should not matter when you file. If the system doesn't work properly, then people should have the opportunity to get a refund.