Turbotax lied about advances i was approved a week ago first century bank and credit karma says i was approved also so turbotax wheres my advance monies???

[azariyahsky]

First century bank says they are gettn alot of these same calls after being approved for advances but turbotax keeps passn the buck to credit karma and first century bank wth is going on and i paid xtra for the advance???

[Denise82]

[autumncesparza]

Credit Karma don't know nothing, Turbo saying doesn't look like I applied even though I had one of their agents on screen share showing me where to get the advance. Bank recording says wasn't approved for max amount but was approved for lesser amount but when I talk to the banks customer service, they say they don't see our application. So idk wtf to believe at this point. 1st yr filing with Turbo Tax and don't know if I'll be back next year. 

[azariyahsky]

Yes thats the exact samething they told me too first century bank said they had no application for me either but i received the credit karma debit card i got in the mail and used my social security # to activate my card....they scammed us into signing up for a credit karma card turbo tax owns credit karma and first century bank now so more money in fees for all 3 entities!!!

[autumncesparza]

So frustrating. I hope they figure this out. I'm sorry. 

[HeatherPLO · Accepted solution]

@azariyahsky

For this, please see the Help Article here for additional details and this will allow you to sign up for updates concerning this matter. 

[azariyahsky]

Why would i say thx for turbo tax screwing me and other customers over?...wth you can stick that thumbs up where turbo tax stuck me with a dry thumb at....

[autumncesparza]

Yea they did 😭😭

[travisdale12]

Yep me too same exact thing lied and I get bounced back n forth being on hold after having paid extortionate rates to do my own got **bleep** taxes 

[nando619]

Hello @Denise82 

It is 2023 and it seems that the same problems persist. Was your problem ever fixed? Do you have a number that I can call to fix this?

Thank you! Fernando 

[HeatherPLO]

You are commenting on an older thread that may have outdated information.  Please post your exact situation here and we will be happy to help.  

@nando619 

[nando619]

Hello @HeatherPLO , 

Thank you for reaching out. 

I am beyond frustrated because when I submitted my taxes last week on Friday, Feb 24th. I was offered the Tax Return Advance if I opened an account with Credit Karma. I opened the account, and a few hours later, the IRS accepted my tax return. Both the Federal and State returns were approved on the same day. But then I kept waiting for the advance. I contacted the credit karma support team, and they told me they had escalated the case and someone would be contacting me within 24 hours. Nobody ever did, and the worst part is that I reached out to the Turbotax or the Credit Karma support team every time I've called they have no idea what the advance is or why my advance is on hold. One of the representatives told me I should reach out to the IRS to ask about my advance. So my advance is still on hold, and nobody can tell me why it is on hold or when the advance will be deposited in my account. I'm starting to worry that my return will also be an issue because every interaction with your support teams lacks any kind of knowledge on the tax advance or my tax return. 

[HeatherPLO]

Please double-check your return to make sure it includes a copy of the Refund Advance. If it doesn’t, you likely didn’t go through all the steps, or you accidentally selected another payment method which will automatically cancel your RA application.

@nando619 

[nando619]

I did. I was supposed to get my advance according to your marketing 15 minutes after my return was accepted. Tomorrow is seven days and counting. What worries me the most is that nobody in your company can tell me why the deposit hasn't been made or when the deposit will be made, if at all. How can you run a program nobody in your customer service knows about? As you can see from this community thread, I am not the only one. 

[CarissaM]

The refund advance is sent out accordingly as long as you were approved. Prior to filing the return, it is a preapproval. Please click here to speak with Credit Karma, so they can check if they have your information for the refund advance. @nando619