Turbotax lied about advances i was approved a week ago first century bank and credit karma says i was approved also so turbotax wheres my advance monies???

[nando619]

Hello Carissa, 

I've called and chatted with your customer support every single day. They have no idea what the advance is and keep referring me to the IRS or TurboTax. I've tried to explain, and the only thing I get is, " We don't have any additional information. Can I help you with anything else" If you read the comments on this thread, you will see that it is the same story. People are waiting for their advance, but nobody seems to know how to help them or even what the advance is. My taxes were accepted last Friday, the Credit Karma debit card is already on the way, and the advance is still pending. According to your marketing, the advance is supposed to be in your account 15 minutes after your tax return is accepted. I'm already at seven days and counting. 

[mickeyr68]

Hi Kelly,

During my tax filing process, I never once used the "Live" section or even clicked on the Live button, so I obviously never intended to use it.  It's the fact the when I went to check out, you system automatically sets you on the "Premium" package and unless you change it back to "Deluxe", which I was using all along...you will pay $179!  This is a totally shady business practice, getting people to pay extra if they're not paying attention at checkout.  And the fact that you can't refund the difference is total B.S..  You can keep the extra money you got out of me, but you have lost a customer (8 years in a row) and I will make sure I spread the word about this shady business practice.  I hope it's worth the extra $100 to a Huge company like TurboTax!

Mike