Hello @HeatherPLO ,
Thank you for reaching out.
I am beyond frustrated because when I submitted my taxes last week on Friday, Feb 24th. I was offered the Tax Return Advance if I opened an account with Credit Karma. I opened the account, and a few hours later, the IRS accepted my tax return. Both the Federal and State returns were approved on the same day. But then I kept waiting for the advance. I contacted the credit karma support team, and they told me they had escalated the case and someone would be contacting me within 24 hours. Nobody ever did, and the worst part is that I reached out to the Turbotax or the Credit Karma support team every time I've called they have no idea what the advance is or why my advance is on hold. One of the representatives told me I should reach out to the IRS to ask about my advance. So my advance is still on hold, and nobody can tell me why it is on hold or when the advance will be deposited in my account. I'm starting to worry that my return will also be an issue because every interaction with your support teams lacks any kind of knowledge on the tax advance or my tax return.
