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You are able to delete your W-2 and re-enter it. Please see How do I delete a W-2? for assistance.
So... when I click on "continue my IL return" button, to the left, in the tool bar is "tax tools". In the scroll-down menu, I click on "clear & start over". I receive the pop-up window with, "You cannot clear your return. Once you register your tax return, or pay any TurboTax fees, we can no longer clear and start over." Federal shows it was e-filed. But state shows that it has to be printed, and mailed, because it was amended. Which I had to, because I couldn't proceed after the import error. It kept coming up. NEVER have I had this level of issue in all the years I've been using this. VERY frustrating.
If you are having issues and need assistance, please contact customer support by following the instructions below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
But if you still feel you require additional assistance, you can contact us at (800) 446-8848.
Of course, "talk to a specialist" is reserved for Plus members. No thanks. Stuck using the so-called "community" for 'help'? I learned my lesson not to use this site/software in the future. Most certainly will not recommend. After 10+ years of using this product, time to go elsewhere.
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