TurboTax had a software glitch and claimed Line 30 recovery rebate. I did not do this. TurboTax did. Now my refund is delayed weeks! Can you Refund my TurboTax fees now.

[ChondelLO]

We are unable to access your account in this public forum. To help get you connected to the right person for assistance please click the link below. 

What is the TurboTax phone number?

[fanfare]

Always print a copy of your completed tax return for your records, and review it carefully before e-Filing.
You will need it if you are audited by the IRS, or to amend if a TurboTax update changes your return or for any other reason,

AND, to find your AGI next year.
OR, to verify that Line 30 does not have incorrect amounts.

[Ljmayer68]

Shame on Turbotax this glitch is going to cost me and millions of families a loss of the 3rd stimulus because we are now sitting in limbo with IRS. That is complete bull**bleep** and rigged. They need to answer up for it to all effected. Not only just giving us a refund for filing but more. People depend on this money. Not only their standard refund but the stimulus.  

[PetersMan]

Same thing happened to me too. TT entered $900 on line 30 where there should be a 0. I was very careful to input the info correctly. 

We filed in Jan & still no status on our refund. IRS website shows no change other than it was accepted. I haven't been able to reach anyone at IRS either. Just hangs up on me. Tried everything to get through 2-3x/day for 2 weeks now. I also tried to see if there's movement on the transcripts & there is no record of either reported income or filing on them. 

Family of 5 here & we were counting on our refund.  This isn't the first time I've had an issue with TT. I've noticed they don't get out in front of these types of issues publicly. They're completely quiet on this as they were with the issue I had last year which caused significant delays. This seems a bit dishonest to me. 

From what I've come to understand there are a lot of people affected by this. At the very least TT should be refunding fees. 

[cmorgan8907]

I am beyond furious. Thanks Turbo tax for screwing up line 30. Now im being told it may take. Up to 10 weeks before the errors department to correct my taxes. Im scheduled to talk to an Advocate next week.

[fanfare]

What do you think the Advocate can do for you?

A. Nothing.

They can't make the IRS change the procedures for this situation.

[LJBeck]

I also used TT and had NO glitch with Line 30. 

But I always read my whole return before I hit send. I wonder why some had a "glitch" and others did not?

[tiggz09]

It only happened to early filers. Those who filed before 2/12. Later on they fixed the glitch 

[wes0485]

I'm having the same issues. Now it looks like my refund and stimulus are being held up. 

[PetersMan]

Where did you get the info that later on they fixed the glitch? Has TT released info on this?

[laurawigginton]

This also happened to me.  I have $500 listed on line 30 that I didn't enter.  Is there something I need to do to resolve this or will the error correct itself automatically?

[PetersMan]

I remember reading somewhere that if an incorrect amount is entered on line 30, the IRS will have to manually review your return and will make the necessary adjustments & eventually refund your money if you are due a refund. How long that takes is a different story. They're far behind from everything I've read.

I'm sorry, but I can't remember or find where I read that. It might be worth checking into further. I believe you can find the info on the IRS website if you can find your way through the endless clutter. I just don't have the patience for it anymore. 

I strongly feel that if this is TT's fault, they need to get in front of this and contact the IRS on one of their direct lines & get this sorted out in a timely matter. They may be doing that too. Some transparency would be nice. 

Mistakes happen, glitches happen, but we paid for a service expecting that service to be what it claims to be. And software accuracy is something we pay them to do right. If they don't, I believe they have a fiduciary responsibility to do everything within their power to restore service to the level on par with their advertising claims, for all paying customers affected by their mistake.  

[charishpaul]

Should we file an amended return now to fix that line to 0? Or is it better to just wait? Mine is showing $400 on line 30.

[cassiemeyer28]

I had same thing happen to me turbotax filled in line 30. Even tho I put I recieved it, it caused me to get audited and froze my taxes from being released.  I just recieved a notice from the irs regarding the second stimulus check.