I remember reading somewhere that if an incorrect amount is entered on line 30, the IRS will have to manually review your return and will make the necessary adjustments & eventually refund your money if you are due a refund. How long that takes is a different story. They're far behind from everything I've read.
I'm sorry, but I can't remember or find where I read that. It might be worth checking into further. I believe you can find the info on the IRS website if you can find your way through the endless clutter. I just don't have the patience for it anymore.
I strongly feel that if this is TT's fault, they need to get in front of this and contact the IRS on one of their direct lines & get this sorted out in a timely matter. They may be doing that too. Some transparency would be nice.
Mistakes happen, glitches happen, but we paid for a service expecting that service to be what it claims to be. And software accuracy is something we pay them to do right. If they don't, I believe they have a fiduciary responsibility to do everything within their power to restore service to the level on par with their advertising claims, for all paying customers affected by their mistake.
