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brittany_covey
Returning Member

Turbotax filed before I was ready, can I stop the process?

Hello, I was about to finish filing my taxes but needed to go and find my new account information. When I came back to enter it, the screen to enter my info was gone and showed something along the lines of "Congratulations!" Its not showing the correct tax amount before I had at some point gone back and fixed a mistake, and now I also don't know where it thinks its sending the money because I didn't have the chance to enter my info! It also does not let my click the amend button until the 15th. 

 

I currently do not have a US phone number as I am living in the UK at this time so their customer service option to call me doesn't work. Can Turbotax pause it from their end some other way?

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1 Reply
CatinaT1
Expert Alumni

Turbotax filed before I was ready, can I stop the process?

Were you able to solve your issue? You can not pull back a return that has already been filed. Do you know if the IRS accepted the return? If they reject it, you can make changes.

  

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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