turbotax did not find my account for activation

Trying to re-install from cd the 2023 TT. It's the same cd I successfully used last year. It installed OK then got to the activation window. Asked me to log in to Intuit account. I correctly and carefully entered my email, which I had carefully written down last year. It said, no account found. So I tried the phone number (I only have one), same result. I then clicked on create a new account. I used the exact same email and phone as last year. When I got to the activation window it asked for the license code from CD, which i carefully and correctly entered. It said, code was associated with another account. What account? Is there any way to find an account associated with a license code? Or another way to activate my software?

posted