Turbo tax sent refund as check despite us putting direct deposit.

[LylahLevisMommy1996]

Anyone else having the problem after opting In to get refund 5 days early where instead of just canceling it like they did everyone else they decided it needed to be sent as a check ?  Also them saying my bank didn’t accept the return yet my bank has no denied deposits. And yes i checked our info and it’s correct. Also irs says they have nothing in their system that says they even sent them it. Was suppose to get refund on the 24th but now who knows when we will get it. 

[maglib]

@LylahLevisMommy1996   if any information does not match like a name or even an initial, the bank will reject the deposit.  Examples, you can not have your child's refund put into a parent bank account.  You would not see the rejection as it is done at a high level.

I do not work for TT.

if you have your TurboTax fees deducted from your federal refund then the banking info is  sent to a 3rd Party SBTPG.  That bank gets your refund first from the IRS.  They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[LylahLevisMommy1996]

Thanks for your reply. Thats the thing though nothing was any different besides the fact that we used turbo tax this year to file. We have always used the same bank account and never had a problem. I just don’t understand why irs is saying they haven’t sent the money but turbo tax is trynna say they are sending a check. 

[maglib]

Banks are getting more particular about IRS deposits especially. There is a lot of banking changes past few years.

My sons refund always went to my account and last year, we got a check after it was rejected and I've used the same bank for 40+ years...  

[LylahLevisMommy1996]

My kids are 4 years old and 9 months so i don't think thats the problem. And my bank said they didn’t deny any deposits so idk. Im just hoping i don't have to wait weeks for the money if its coming by check

[maglib]

Deposit would have to go to an account in their name if they are getting the refund, it can no longer go to an account with parent name only.  Did you elect to have TT fees taken from the refund, then contact SBPTG.

I can not see the return so it is difficult for me to see who's return it is and what you elected.

The bank rep would not see the rejection as it is at the higher level...

[LylahLevisMommy1996]

They are still babies and it’s not just them on the refund. Their dad claimed them on his refund cuz he works. And like i stated IRS said no funds from his account was sent out to TT from their end 

[maglib]

SBPTG is not Turbotax...  It is a 3rd party.  So no fees were paid with the refund then? Is your husband name on the bank account?  What did the cover letter with the tax return state?

[LylahLevisMommy1996]

Yes his name is on the account and We opted in for the 5 days early to be taken out our account And it said they received it on.The 19th yesterday morning then we checked again a couple hours later and they had a little message saying “Our attempt to send your federal refund on 02/19 was unsuccessful. We will now send your refund via check by mail. You will not be charged a 5 day early fee.” So we contacted the them and they them us to contact irs who said that im their system they have ‘t sent anything but when you look on turbo the bar says check mailed. We have not recieved any emails from turbo except for when we filed and ot was “accepted” by them.