Turbo tax sent refund as check despite us putting direct deposit.

Anyone else having the problem after opting In to get refund 5 days early where instead of just canceling it like they did everyone else they decided it needed to be sent as a check ?  Also them saying my bank didn’t accept the return yet my bank has no denied deposits. And yes i checked our info and it’s correct. Also irs says they have nothing in their system that says they even sent them it. Was suppose to get refund on the 24th but now who knows when we will get it.