Turbo Tax debit card is closed

[Marieunderwood]

My turbo card was closed without my knowledge I didn't request it I need to know why I need my money and its not right I've been trying to get in touch with someone I've done everything I can nothing is working I need an answer it's so sad we all don't deserve this

[Hibbetts1998]

Mine is also doing same thing. Cant get on app to do anything and cant reach anyone on phone and the irs people wont help you out either. 

[Aimeejanet95]

My card was closed without my consent as well so our only option according to turbo tax is to let the payment be rejected and wait for a paper check however after being hung up on by customer service and told I was a liar I received a text stating my card would be reactivated by a specific time after that time and several additional hours I was still being told my card was closed and nothing could be done about it and I’d have to wait for my deposit to reject and the irs to mail a check 

[Ashley102]

Did you get it figured out? The same thing is happening to me right now and I don’t know what to do

[Aimeejanet95]

They pick and chose who they reopen but most likely what will happen is they will reject your direct deposit and the irs will hopefully send a check that’s what I’m praying for and what I keep being told by turbo taxes rude agents and supervisors 

[Neenee977]

Same thing happening to me. Says it was deposited on my card on the 4th. But my card is closed and will not let me order a new one. Have not been able to reach anyone. I have kids to provide for and can't wait to receive it after I file taxes. Seeing my card is closed and I moved so a check is not an option

[JeanneLO]

@Neenee977

Please see this TurboTax FAQ for information on how to obtain a replacement card from Turbo Visa Debit Card: How can I check on my second stimulus payment?.

There is also information in this FAQ on how to request a check if your account is closed. You will want to make sure Turbo Visa Debit Card has your current address.

[Tianeshapannell]

that FAQ doesn’t help with someone whose locked out of turbo tax debit  account . 

[JeanneLO]

@Tianeshapannell

Call volume is high right now and agents are doing their best to provide quality service.  Unfortunately, we don't have access to the information for your Turbo Visa Debit Card in this public forum. You will need to call customer service. The correct number is listed on the Contact us page. 

[Tianeshapannell]

Well of corse they can’t help me with my issue here , obviously I can’t get in contact with someone from Turbo Tax debit to order a card so I wrote on the forum . I’ve been calling since Friday and this is ridiculous. The system DOESNT allow you to request a live person , what are you not understanding?! It’s 3:40pm and I’ll been calling since 9am this morning . I’m not even calling about my stimulus , I just want a new card ! Very unprofessional and the automated system even hangs up on you. There’s no excuse for this . 

[Kylernkaylee2]

They did this to me recently. Randomly closing down my account that I use for everything . It's not like my account was like inactive I have been faithfully using this account for all my finances . Very convenient to do that during this time that we all are getting our tax stimulus Right ? Stop using this company for taxes or anything . Stop giving them your money it's the only way to say **bleep** YOU back to theses messed up corporations and the games they play . Make turbo tax anything a thing of the past . Let's do better don't support this company!