Turbo says we qualify for PA tax forgiveness, but this made no difference in our tax due

[SamiaI]

To claim this credit it is necessary that you complete PA Schedule SP. It's for lower-income families (and some single filers) and is based on your income amount and size of your family. In your tax return, when you come to the screen where it says, You may be eligible for a special tax credit, click on, Yes, I'd like to try and get it, and follow the onscreen instructions. If you have done that already, then most likely, you don't qualify for it.

Please click here to see if you qualify -  Eligibility income to qualify for Tax Forgiveness

To read more about PA Tax Forgiveness program see here- https://revenuepa.custhelp.com/app/answers/detail/a_id/993/~/what-is-tax-forgiveness%3F