There’s an issue on our end. We’re on it.

[gibson67]

I've been trying to get signed in for 2 days to finish my State taxes. I received an email that my documents were in to complete State and since then I can't sign. I just get the message "There’s an issue on our end. We’re on it".

[AkinaLO]

Please try clearing your cache and deleting your cookies. Also, try refreshing your browser or use a different browser.      

Here are two articles below that will show you how to clear your cache and delete cookies.      

How to clear your cache - Community      

How do I delete cookies? - Community      

If you still have issues, please contact support for assistance.

What is the TurboTax phone number? - Intuit 

[gibson67]

I appreciate your fast response ...thank you. However, I tried everything you listed and still get the same error. I tried a different browser as well, and disconnected from my VPN, and still can't gain access to my account. I really need to get in there to finish things up with my State and any further help will be appreciated.

Thank You, and have a great week.

Edwin

[HeatherPLO]

@gibson67

Please reach out to us directly using the link here for further assistance:  What is the TurboTax phone number? - Intuit 

[gibson67]

I suppose I will try that tomorrow then. I was able to sign in one time and finish my State now I'm locked out again and this is more than frustrating.

[EbonyA]

Sorry for the frustration; whenever you are able to give a call to support - please do so. This will be the best route for getting this issue resolved @gibson67.

[stevethorn]

Sadly, the automated support line [phone number removed]) that everybody says to call does not give an option for handling this Intuit login error. There is literally nowhere I can go to resolve this issue, and get access to my account.

I am going to try to submit a "Recover my account" form online and hope that a human reads it.

Intuit is NOT "on it."

[JotikaT2]

This link also has several options to help you get back into your account.  

@stevethorn