You can try the automated phone number below. I don't know if it will tell you the same thing or not.
Have you been trying the WMR tool more than once a day? The IRS says it only updates once every 24 hours. Has the WMR tool ever at any point found your information? i.e., was it finding it at first and saying your return was "received", and now it's not working for you? Or was it originally telling you that it couldn't find your information so you kept trying?
- If you efiled, be sure you have waited at least 24 hours after being accepted before using the IRS WMR tool. If you mailed a paper return, it won't show up in the tool for at least 4 weeks or longer.
- Be sure you enter the correct tax year, SSN, and filing status.
- Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
- Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
If the IRS WMR tool is not finding your information, you can also try phoning the IRS refund hotline, again using the figure from Form 1040, Line 35a. I've seen it work for some users when the WMR tool didn't. 800-829-1954
