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luciannaus
Returning Member

The IRS says that my refund was sent on 2/24, but I haven’t received it yet. My bank says it hasn’t posted or been rejected. Any advice?

 
3 Replies
xmasbaby0
Level 15

The IRS says that my refund was sent on 2/24, but I haven’t received it yet. My bank says it hasn’t posted or been rejected. Any advice?

Did you choose to have your TurboTax fees deducted from your federal refund?  Check with the third party bank.

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
maximus_88
Returning Member

The IRS says that my refund was sent on 2/24, but I haven’t received it yet. My bank says it hasn’t posted or been rejected. Any advice?

DID YOU EVER FIGURE OUT WHAT WAS GOING ON WITH YOUR REFUND? IM IN THE SAME BOAT AS YOU. BANK SAYS THEY HAVENT RECIEVED NOR REJECTED IT.

luciannaus
Returning Member

The IRS says that my refund was sent on 2/24, but I haven’t received it yet. My bank says it hasn’t posted or been rejected. Any advice?

I called the number that the person gave me. I plugged in my info, and it said a check was mailed. I’ve no idea why a check, instead of direct deposit, but at least I know it’s coming.

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