Does anyone know how i can find out why i haven't received my 2020 tax refund?

[xmasbaby0]

TurboTax does not get any information at all from the IRS after you file your tax return.  No one at TurboTax knows what the IRS is doing with your return.

There have been a lot of delays for 2020  federal refunds.  Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

The IRS refund site is only showing information about 2021 refunds now so it will not show anything about your 2020 refund.

Or......

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

 TurboTax does not mail your tax return for you.

If your e-file was accepted:

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[Ali603]

Thank you so much for taking the time to give me all of this information; I greatly appreciate all the detail. I did get an acceptance but I will double check and reach out to the contact you provided. I have a feeling that a omitted a document from a credit card tax settlement and I cannot locate it to try to amend. I’ve vaguely recall something coming in after I filed and wonder if That is the reason. I would think the IRS has a copy of anything I left off. Is there a way to go in and check to see if you need to amend it either on the IRS or TurboTax site. I did ask for the costs to be taken out I have my refund, however, Over the summer I noticed it had been withdrawn from my bank I TurboTax and not the IRS. Any further input you can provide would be greatly appreciated. It’s wonderful people like you in the world that hive of themselves to others!! Best, Ali

[xmasbaby0]

TurboTax cannot provide any further information.    When you chose to have your fees deducted from your federal refund you also agreed that if the IRS delayed your refund too long that the fees could be taken out of your bank account---so that is why that happened.  They will not take out the fees again.

Do not amend your tax return while it is still being processed, as that would only lead to further confusion and delay.   You have three years to amend if there was some mistake made that requires an amendment, so wait.  Try calling the IRS---we hear that trying at 7 a.m. sometimes works best.