Technical Support

[mlkpied1]

This may be an odd question but when I called tech support the software TurboTax used with the red pointer and talking me through was incredibly helpful. I try to support people with questions at a senior housing facility and that type of software would be incredibly helpful. Does anyone know what product they use, maybe it’s internally developed and not available.

Thanks

[Opus 17]

Both Mac and Windows platforms have a feature called "Remote Desktop" which allows a person to control another computer at a distance.  This might be used in a work-from-home situation, for example, where a worker "remotes in" to their office computer.  Their home computer or laptop basically acts as a screen and keyboard and all the real work is done on the remote office computer.  Scammers also use remote access to take over their victims computers.  You get a call saying "We are calling from Microsoft and we detected a virus on your computer.  If you give us remote access, we will fix it for you" but then the scammers steal your passwords or do other terrible things.

I don't know if Turbotax uses Remote Desktop or if the support feature is something different that is built into the program, but remote desktop might be what you are looking for.  I can't point you to specific details of how to use it, but I'm sure those details are available online.