TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

Tax Refund Card

Forum|Forum|6 years ago
January 15, 2020
16 replies
0 views

When I did my taxes with Turbo online they asked if I wanted my tax refund on a card I answered yes my questions are how do I know when the tax refund card is on its way and is the tax refund card the Inuit turbo Visa card ? Or is it a whole different card ? I’m confused because when filing they asked if I wanted it on a tax refund card and I answered yes but I see that I’ve got a Inuit turbo Visa card being printed so I don’t know if that’s the card my tax refund will be put on or if it’s a different card that will come in the mail that will have the tax refund on it my tax refund has already been accepted by the IRS just waiting on the tax refund and the card trying to figure out which card will have the refund on it and how to find out when it’s on the way in the mail thank you

Show previous replies

Jeancarlos508

Level 2

I wanna know if by you saying yes to getting a turbo card if my refund going to go in there because last year i had my bank acount that received my tax returns so im trying to figure out im i gunna get my tax refund in the turbo card or my bank account

JakailaLO

Level 8

If you agree to receive a Turbo Tax Greendot card the refund will deposit to the card. Funds cannot be transferred to another account. See this TurboTax support FAQ - https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/01/27511

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JLivermore

Level 2

I do have a question in the process of finalizing the return, there is a form at the end of the paper work to sign for my Turbo Visa Card whom do I mail that form to?

Turbo Tax or Green Dot and where do I send it to (address)?

Jeffn67

Level 2

I guess a lot of people have the same question I do people have already asked a question so which card is it that's what I want to know

Dustinross81

Level 2

I still haven't got my turbo card yet it's been over ten business days and can't get help without having to pay what do I do

mesquitebean

Level 15

@Dustinross81 wrote:

I still haven't got my turbo card yet it's been over ten business days and can't get help without having to pay what do I do

You must have phoned TurboTax Support instead of the Turbo Prepaid Visa Card support.

Support for the Turbo Prepaid Visa Card is free. That Card's support is not provided by TurboTax Support. The Card has its own customer service.

It is TurboTax Support that requires PLUS or higher to have phone support for TurboTax issues, but for Card issues there is no fee at the Card's customer support.

When you phone the Turbo Prepaid Card's customer service at (888) 285-4169, do not enter the 16-digit card number (which you won't know, I assume) and do NOT yet enter your SSN at that point. Let it continue on.

One of the options in the automated system is to report a card "lost, stolen, or never received." Choose that.

Then at the next menu listen for the prompt for "not yet received". I think it's option 2, but you'll just have to listen.

Then it will ask for your SSN.

I don't know what happens after that, since I have no way of testing it any farther.

Amfcbabyy

Level 2

Once you enter your social security number it checks their database if you have EVER had ANY type of card through them it will then say "it appears you have multiple cards on file in order to best help you please enter the last 4 digits of the card you are calling about" i got a refund card 2 years ago which i no longer have also had pay cards for temp agency i worked through which i also no longer have so it tells me "please call back when you have info goodbye" then hangs up on me im not sure what happens if you have never had a card through them

Amfcbabyy

Level 2

I also opted for refund card received email 1/27 card being printed email 1/29 card on way yet i have not received my card my state return status is refunded to my account but how when i haven't received card therefore haven't activated it i try to call ALL customer service numbers listed online but i had refund card a couple years ago plus diff pay cards through same company i no longer have any of these as it was some time ago when i call numbers enter my ssn it tells me i have multiple cards then asks for last 4 of card im calling about even though i select option for card not received so how am i supposed to enter last 4 of a card i haven't even been sent i've been dealing with this issue for 3 days now its starting to really infuriate me

mesquitebean

Level 15

@Amfcbabyy

If you can't reach a live agent at the Turbo Prepaid Visa Card, here's something to try. You haven't said what TurboTax product you used and whether or not you tried to reach TurboTax Support.

I don't know if you used a TurboTax Free Edition, which doesn't have phone support, or whether you used a paid product (PLUS or higher) which does have phone support. If you used Free Edition and don't have TurboTax phone support without upgrading to PLUS for $30, then contact a TurboTax agent through Twitter or Facebook, tell them the trouble you're having, and ask them how you are supposed to reach a live agent at the TurboTax Prepaid Card.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

Cassandroo

Level 2

i just read your message on here, and I am having the same problem. Have you received your taxes yet on this card?

Mariah28

Level 2

I only recieved federal not the state it's taking forever.

mesquitebean

Level 15

@Mariah28 wrote:
I only recieved federal not the state it's taking forever.

That isn't unusual for some states. There are over 40 state tax agencies, each doing its own thing. Some states are fairly quick with refunds, while other states (such as WV, WI, NC, GA, LA, AL, and others) can take a long time processing returns--even several weeks--as they crack down on detecting fraudulent returns. You may be able to get an idea about how long it takes in your state from the FAQs at your state's tax agency website as I will mention below.

First, if you efiled, be sure your efiled state return was accepted. You can check by looking in your Online account at the Tax Home.

The FAQ below tells how to check on a state refund and has a link for your state.

TIP: While you're at your state's tax website, also look for a statement or FAQ that may say about how long it takes to get a refund in your state and how to long to wait before phoning them. Many states have such information on their websites.

FAQ: How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571