Tax refund 2020
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New Member

Tax refund 2020

I filed February 14th 2020 both state and federal were accepted and yet I still haven’t seen any money. How much longer until I get my refund? When I search my refund status it tells me it’s not in the system and that I must have typed something wrong but it’s absolutely right. The money should have been direct deposited by now..

2 Replies
Level 15

Tax refund 2020

First, you need to verify that the federal and state tax returns that were e-filed were accepted by the IRS for federal and your State for the state return.

Sign onto your TurboTax online account, the status of the federal and state tax returns will be displayed -

If the status of the federal and state tax returns are Accepted then the e-filed tax returns were received by the IRS and your State.


Second, you need to make sure that you are entering on the IRS refund website and the State refund website Exactly what is reported on the federal tax return for the IRS and the State tax return for your state.

Your Social Security number, your Filing Status and the whole dollar amount of your federal tax refund on the IRS website and the whole dollar amount of the state tax refund on the State website.


To access your current year online tax returns sign onto the TurboTax website with the User ID you used to create the account -

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2019 and Click on Download/print return (PDF)


If accepted by the IRS use the federal tax refund website to check the refund status -
If accepted by the state use this TurboTax support FAQ to check the state tax refund status -


Contact your state department of revenue if you are not able to get a status of the state tax refund and the state return has been accepted by the state.

See this TurboTax support FAQ for the state department of revenue contact -


After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's -
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.


Level 3

Tax refund 2020

Hey dude,

That happened to me EXACTLY!!!! In addition, I used Turbo Tax's additional no flaws," we have your back, this income tax return will not be rejected, we've checked 100 ways to make sure, blah, blah, blah..." For a $240 fee, of course. February 15, 2020, I e-filed and on 2/17/20 my return was officially accepted. Friday, March 13th, 2020 I received a "love" letter from the Treasury Departments' favorite child, the IRS. Apparently TT only checked 99 ways to make sure my return was flawless because a 1098-T AND 8962 forms were missing. It took me one week to find, request, and receive these completed forms. I immediately faxed them TWICE, to the IRS's reject center, from Office Depot so I would have a successful, transmission report. It cost me almost $20 to fax the documents because the love letter needed to be included. Then, dead air, no communication at all from the IRS. June 1st, when the processing centers finally opened with limited processors, I called. From 6/1- 8/13, I spoke to 4 reps who each gave me conflicting answers to why my refund was idly standing by. The last rep I spoke to, Mr. Paterson (i won't share his ID number but they all began with 100 and had 10 digits) became frustrated with ME because I didn't understand why NOW he could not see my return or that I even filed a return. Needless to say, our conversation became heated very quickly & escalated to the point of HIM YELLING AT ME.  And hanging up on me. As fate would have it, the next day I received a letter from the IRS's Tax Advocacy Group's acting Chairperson, Bridgett Robertson located in Jacksonville, FL. She informed me that I'd be receiving a survey rating them tax advocate that assisted me?? No-one assisted me, I'm still

waiting SEVEN MONTHS LATER for my refund. So, I cross-referenced her name via google and got information on the TAG (tax advocacy group). Each state and/or county has a group that advocates on your behalf with the IRS if you are having issues receiving your refund; ESPECIALLY  if not receiving your return is impacting you financially.  IRS's homepage has a search box and if you type in tax advocacy group you'll be directed to a map of the US. Click on your state and the TAG's contact info pops up. You can print the forms that are required to be completed before a TAG member will assist. Request form"911" on the IRS's website, print, complete, and fax. Also, call and leave a VM. I was not able to reach anyone live but they will call you back. I am happy to say that on September 9th, I revisited  "Where's my refund" and not only was my info back but there was also a date to expect my direct deposit, which was 9/10/20, only 8 minutes away. I finally received my refund, with interest and my stimulus check arrived as a paper check.  There is light & there is MONEY at the end of this long dismal tunnel. BTW, I sent an email to the CEO or Chairman of TT and his assistant replied the next day. They did not eliminate the $240 I spent (althoughI think that's the very least he could have done but they did flag my account so TT's accounting department would not auto-deduct until my refund was deposited. That was pretty cool and I appreciated the delayed deduction.  Contact the Tax Advocacy Group or stop complaining. They will help you out. It may take a few weeks but in the scope of how long most of us have been waiting, what's another couple of weeks?  Peace to all, respect each other and compliment a complete stranger every day...u never know how the power of kindness will influence or change someone's perspective on life, their life,  at that very moment...oh, yes, and good luck.



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