I have been trying to reach a live human being at Turbo Tax, but to no avail. The 800 number is a degrading and useless exercise in frustration. I don't speak to computer voices. I was notified by the IRS that I had overpaid my 2019 federal return substantially. It was filed and checked by TurboTax. Yet, the tax calculation was wildly incorrect resulting in a large overpayment. What is going on? Why didn't TurboTax catch this?
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Regarding why there was a variance, it depends on what was entered in your return.
Please download the 2019 forms to verify what was actually filed.
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