Still have not recieved my return after a month

[Gbby11]

I filed my taxes early on February 13th and it’s been a little over a month since I filed and I have not recieved anything, I know it’s been accepted but I do not know if it’s being processed or if it was ever processed I’ve done it electronically before and I never had an issue now all of a sudden it’s an issue. 

[bluedeb · Accepted solution]

Have you checked the IRS website Where's My Refund, for information on your return & refund.

https://www.irs.gov/refunds

Since it is over 21 days you can call the IRS for information.

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

[78987898]

I received a letter from the IRS satating something about identified thrift and I was given a number the number states offices are closed due to the virus but go on line when I do that that, they need a credit card o verify my info I do not own a credit card..  So now it is a waiting game. And I still have not received anything of my refund 

[Richard Cornelsen]

I have tried to go through State of CA "where is my refund" cannot connect either voice (busy) or remote.

both state  and fed are accepted.  I was suppose to get the state refund 3/27/20.

I need your help.

[Richard Cornelsen]

I need to talk to a Turbo Tax person.

my phone [phone number removed]

[DonnaLO]

Unfortunately, we are not able to call you from this forum.

Here is information about contacting TurboTax, for assistance with customer service issues:

 https://ttlc.intuit.com/replies/3300041

[jenchino14]

It 60 days no return maybe inn120 days how can you bill me with no returns.

[jenchino14]

Reply in primer pcessing if not another 120 days with make 200 days 

[xmasbaby0]

@jenchino14

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online