I just filed with the you guys. I paid $71, got asked more questions about LAST YEARS taxes that’s i do not have the answers to. I want my $71 back!!

[2017absolutefree · Accepted solution]

Sorry ... but once you have paid the ONLINE fees AND  filed the return no refunds are given.  If you had questions you should have asked them before the return was filed.   You could ask them now.

[gator_jag]

I didn’t finish filing. I paid and you asked more questions. I never FINISHED!!

[gator_jag]

I didn’t finish filing. I paid and you asked more questions. I never FINISHED!!

[2017absolutefree]

Once you have paid there is no refund of the online fees per the TT policy.  What you can do now is complete the FILE tab steps 2 & 3.   If you have questions on what is needed post them in this forum or contact TT support for assistance.

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>

Support can also be reached during business hours by messaging them on these pages <a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax/">https://www.facebook.com/turbotax/</a> and <a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>