Someone changed my bank information during my 2021 tax return

[x06167x]

After using the IRS Where's my refund tool, it notified me that I should have already received my refund over a week ago on the 16th, but TurboTax still shows the status as accepted, but not returned. Upon further investigating I decided to check my 1040 form to see the bank account information. The account routing number traces back to an MVB bank, similar to other people facing this problem. I've only ever had one bank and one account my entire life and yet when I selected "use direct deposit from last tax return" it someone has a new bank account and routing number that I've never seen before!! To make things even worse it seems that TurboTax doesn't allow you to change banking info unless you're filing. What's going on here?!?!?! Did someone somehow change my account information to route to their bank?? Why have I not received a reject notice if so?? Did someone successfully pretend to open an account using my information at this bank as me. I've seen multiple other people mention a similar problem relating to an MVB bank.

The only other explanation I can think is that possibly the money is being transferred to TurboTax through that banking and routing number, and then when they receive it they send it to me. I thought maybe this could be possible, but upon checking my tax return from last year, it shows all my correct banking information. What is happening?!?!?!

[xmasbaby0]

You choose to have your fees deducted from your federal refund by a third party bank.   The third party bank's information is being shown on the return for the IRS.    When the third party bank receives your refund they will take out your fees and send the rest of the refund to your bank or card--whichever direct deposit method you chose.

Your tax refund is not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[Cathy Andres]

I called turbo tax yesterday and they said my refund was deposited into my account on feb 16th and it wasn’t 

[RM81]

This exact thing happened to me! What did you end up doing? 

[deeplyfrusturatedcustomer]

same thing happened to me. calling the number Turbotax provided earlier in this thread was of no help

[DawnC]

If you used the Refund Processing Service, your refund goes through a third-party bank.   Their contact info can be found here.  

[mesquitebean]

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@RM81 wrote:

This exact thing happened to me! What did you end up doing? 

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With multiple users in one thread, it's not clear what the "exact thing" is.   And a lot of time the "exact same thing" has variations. 

  If you are seeing a different account number, there are a several possibilities.  Did you choose to pay any TurboTax fees out of your Federal refund, which uses a temporary bank account provided by SBTPG (aka TPG or Tax Products Group)?

If that's not it, and instead the account numbers you see refer to an MVB Bank account, MVB is the bank that handles the Credit Karma Money Spend account and the Credit Karma Visa Debit Card.   Did you choose to have your refund deposited to such a Credit Karma account and card?    That possible refund method is offered as an option when one chooses how to receive their refund.   If you are seeing a reference to MVB Bank, see if the FAQ below explains your situation:

FAQ:  How to get your tax refund with Credit Karma Money

https://ttlc.intuit.com/community/refunds/help/how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-ca...

Another possibility for an account number that's not recognized:   Did you happen to have a refund deposited to a brokerage account?    Brokerage accounts use various underlying banks to process their funds.

[rallard29]

Actually, this is terrible software.  This was a bait and switch.  Even if you apply for the benefits of Credit Karma's instant loan application, and are denied the loan, TurboTax allows CK to take ownership of the bank account at that time.  

Before anyone challenges me, I've used this software for 10 years.  I am a Director in IT.  I did not read the fine print, nor did I need to in the past.  I am sure somewhere in the paperwork, when you sign up for X, and do not get it, CK still gets your money and the interest it bears until you figure it out.  

Furthermore, once you figure it out.  CK will only allow you to transfer 1000 a day to your account.  They will claim that they "increase limits", they wont.  You will not have your money in there long enough to build up their "trust".  By the way, I didn't find where the money was deposited until 6 days after the IRS said it sent it, and 15 days after CK said it was in their account.  NO EMAILS or PHONE CALLS indicating that my taxes have been received.  OH AND!!!!!  TurboTax is still indicating my taxes as "Approved".  I  will never use TT or CK again.  I needed that money in my account on the 21st at the latest (I waited the 5 business days).  I was basically told good luck (they claimed the ticket was escalated, I doubt it).