Rip off! Scam!

[Crystal A]

You would think after what everyone  went through during Covid-19 that these financial matters wouldn’t be a problem. That people who work for these tax companies would provide the best service and integrity to tax payers. I have expenses plus a new born baby and frankly, TurboTax & SGBT could care less. I absolutely need my money as I am missing roughly $3500 from my federal state tax. I’ve dialed the 800 number to check the status unsuccessfully getting a hold of a representative. Infuriated to say the least.  Rip off, scam, misinformation, will not use intuit/turbo tax ever again. Taking measures to an investigation. 

[xmasbaby0]

Federal and state refunds come from completely separate entities.  There is no rule as to which one will come in first or how long it will be between their arrival in your account.

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...

MY REFUND WAS LESS THAN I EXPECTED

https://ttlc.intuit.com/community/refunds/help/why-is-my-direct-deposited-refund-or-check-lower-than...

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns.  There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 35a on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.

Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,

It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

Does the IRS site show that your refund was issued in the amount you expected?  Or did the IRS reduce your refund?

https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301

Reduced Refund      https://www.irs.gov/taxtopics/tc203

 NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.

https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[Crystal A]

@xmasbaby0  First off, I appreciate the response and the links provided. Secondly, I normally file my own taxes resulting in zero errors; funds deposited and available within a week of e-filing! As a full time mom, I was willing to pay for “convenience” this time around to take the load off. When I say I will not be utilizing the turbo tax (so called) expert service again I mean it because at the end of the day funds are still delayed and that’s the issue I’m focusing on here and this is the information people need to know before putting their hard earned money into these type of services.  

I get fed/state are separate entities however, based on my experience, federal tax usually comes first.  Not to mention I always look at my full tax return ( every line) so that I know exactly what to expect  (it’s simple math not trigonometry.) The last thing a person wants to do is NOT read his/her returns. We have to be a bit more solution oriented and less presumptive. This was a complete waste of time. Now I have to spend more time dealing with obstacles to retrieve funds owed to me. To anyone reading, please choose a professional accountant you trust or DO YOUR OWN TAXES. 

[fanfare]

IRS has decided to hold a lot of tax returns for review this year.

It's not just TurboTax.

@Crystal A  

[taxlady28]

Revise your W-4 withholding so that you are not loaning $3500 a year to the government. Put the money into a savings account and collect interest on it.  You will never need to wait on a return again.