Refund Status says Action Required

[Faithgrisham2]

I have the same thing it says it was accepted on the 4th and would be here the 24th and it’s saying action required. 

[CatinaT1]

Here is an FAQ about handling identity verification requests from the IRS.

If you have not received a letter yet, you will be.

[trex7754]

Mine too. Crazy thing is I have to use a Pin from the IRS to even file my taxes!!  Plz keep me posted on your results!!

[tamikapedro80]

I'm so confused & nervous this never happened to me before. Only different thing I did this year was use chime instead of the company I been using last 9 years but I don't think that makes a difference 

[Mj896]

You can also look in ur irs account if you have one if not you have to make one and it will give you ur ID pin which is most likely the problem also you can see any letters they may have sent I have attached the link for you to make one if you need toohttps://sa.www4.irs.gov/sso/?resumePath=%2Fas%2F1OEiQQ9jB6%2Fresume%2Fas%2Fauthorization.ping&allowI... 

[Nikki521]

I just ran into same issue what happened in the end with yours

[Faithgrisham2]

It still says the same thing but mines says it will be in the 24th

[Nikki521]

So it updated on its own? Did you call or received a letter

[Faithgrisham2]

No it’s been saying the 24th I haven’t received a letter or anything but I did receive an email the other day saying that was put on there by mistake. So I’m not really sure. 

[xmasbaby0]

@Faithgrisham2 So you received an email from TT's marketing.....my best advice is just ignore their email and use the IRS refund site for reliable information about your refund.

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L1...

.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-d...

If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund before early March

https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-path-act-and-how-may-it-impact-your-...

[crbenji]

Iam in the Exact same situation. It's now March 8th and still no refund .Never got anything in the mail or any kinda emails! Says both my refunds were accepted, but when I go to track your refund Action required note pops up! Very frustrating!

[BrittanyS]

Have you check the IRS "Where's my refund" site?  This is the best place to get updates on your refund.

@crbenji 

[Wil440]

I have the same dilemma. Filed 2/13/25 still no letter received. I’ve filed the same way for over 5 years. Very frustrating! 

[Tipywos]

Same we filed 2/14 and it shows accepted on Turbo. Log into where's my refund and the same "Action Required" message. We have not received any letters and the initial estimate date was 3/7 it's now 3/11 no updates and no refunds. Kind of stressful 

[xmasbaby0]

TurboTax gets no information after you file your tax return, so no one at TT knows what --if any--action is required from you.  Only the IRS can tell you.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.